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Managing Your Subscription

BRMB Maps offers three ways to subscribe to the PRO plan:

  • Web (credit‑card or PayPal)
  • iOS App Store
  • Google Play Store

Below is a step‑by‑step guide for canceling, upgrading, and troubleshooting each platform. Screenshots are linked to help you navigate the UI.

1. Cancel a PRO Subscription

Platform How to Cancel
Website 1. Log in at https://brmbmaps.com.
2. Click your username in the top‑right corner → User Dashboard.
3. Select Settings > Your Plan.
4. Click Cancel Automatic Payment.
iOS App Store 1. Open App Store.
2. Tap your profile picture in the top‑right.
3. Select Subscriptions.
4. Find BRMB Maps and tap Cancel Subscription.
Google Play Store 1. Open Google Play Store.
2. Tap the profile icon (top‑right).
3. Go to Payments & subscriptions > Subscriptions.
4. Select BRMB Maps and tap Cancel Subscription.

Note: If you subscribed via the web, the cancellation will stop future charges but you can still use the PRO features until the current billing period ends.

2. Resolve Subscription Issues

3. Request a Refund

Store Refund Process
Apple iTunes Store https://support.apple.com/en-ca/HT204084 – “How do I request a refund for an App Store purchase?”
Google Play https://support.google.com/googleplay/answer/2479637?hl=en&sjid=8517244894522933406-NA – “How do I request a refund for a subscription?”
BRMBMaps.com Contact support with your email billing statement or PRO purchase history.

If you’re part of a Family Sharing plan on iOS, the subscription can only be cancelled by the Family Member who owns the Apple ID.

3. Locate the Receipt to Cancel a Subscription

  1. Search your email inbox for the phrase “receipt from Apple.”
  2. Open the receipt and verify the Apple ID used for the purchase.
    Apple receipt showing Apple ID

Family‑Shared Subscription – If the receipt shows another family member’s Apple ID, that member must cancel the subscription.
Multiple Apple IDs – Sign in with the Apple ID that appears on the receipt and cancel from the App Store.

3. Upgrade from Free to PRO

On the BRMB Maps Website

  1. Open User Dashboard – click your username → User Dashboard.
    User Dashboard
  2. Click the Settings button (top‑right).
  3. On the left sidebar choose Your Plan.
  4. Click Upgrade to Pro or Change Plan to switch to a different plan.

Tip: The upgrade takes effect immediately and you’ll be charged for the new billing cycle.

3. Technical Resources

Resource Description
Web dashboard screenshot Web‑based user dashboard (Settings → Your Plan).
   

4. Quick Reference

Pro tip: Keep a copy of your subscription receipt (email or app‑store screenshot) handy; it’s the quickest way to identify which Apple ID or Google ID is managing the subscription.

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