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Managing Your Subscription

Managing Your Subscription

2023-05-30 09_40_51-Window.png

BRMB
Maps

Intro

offers
BRMBMAPS.comthree providesways bothto subscribe to the WebmapPRO plan:
    Web (credit‑card or PayPal) iOS App Store Google Play Store

    Below is a step‑by‑step guide for canceling, upgrading, and Mobiletroubleshooting Appeach forplatform. AndroidScreenshots andare IOSlinked devices.to

    Yourhelp accountyou at BRMBMAPS.com contains your data created usingnavigate the webmap or synced from your device.


    UI.

    2023-05-30 09_44_44-Canada’s Best Backcountry Navigation Tool – BRMB Maps - Opera.png

    1.

    Subscriptions
    Cancel

    Youra subscriptionPRO canSubscription be

    setup
    via the AndroidPlatform PlayHow store,to theCancel Apple store or via ourWebsite website1. Log in at https://brmbmaps.com.
    2.

    How do I cancel my PRO subscription?

    ⚠️ Website: If you purchased your PRO subscription through our website using your Credit Card or Paypal, click onClick your username in the top top‑right hand corner to→ access your User Dashboard. Once the User Dashboard.
    3. hasSelect loaded click Settings Settings >  Your Plan.
    4. thenClick click on the Cancel Automatic Payment.
    button.

    ⚠️ If you've subscribed to the app PRO plan through the

    iOS App Store, please take the following steps:

    1. Open the App Store on your phone..
    2. Tap on your profile photo locatedpicture in the top right corner.top‑right.
    3. TapSelect onSubscriptions.
    4. "Subscriptions"Find BRMB Maps and canceltap theCancel renewalSubscription. of BRMB Maps.Google

    ⚠️Play IfStore

    you've1. subscribed to the app PRO plan through theOpen Google Play Store, please follow these steps:

    1. Open the Google Play Store on your phone..
    2. At the top right, tapTap the profile icon.icon (top‑right).
    3. TapGo to Payments & subscriptions > Subscriptions.
    4. >Select SubscriptionsBRMB Maps and canceltap Cancel Subscription.

    Note: If you subscribed via the renewalweb, ofthe BRMBcancellation Maps.will stop future charges but you can still use the PRO features until the current billing period ends.

    Still

    having

    2. issuesResolve withSubscription yourIssues

    subscription?

      Google Play – Fix subscription issues googleApple PlayiTunes

      – Fix subscription issues

      Itunes

      How can i

      3. Request a Refund

      from
      the
      Store Refund Process Apple iTunes Store https://support.apple.com/en-ca/HT204084 – “How do I request a refund for an App store?Store

      purchase?”

      Google Play Requesthttps://support.google.com/googleplay/answer/2479637?hl=en&sjid=8517244894522933406-NA – “How do I request a Refundrefund Itunesfor Storea subscription?”

      RequestIf Refundyou’re Googlepart Play

      of

      a

      Family

      Can’tSharing findplan on iOS, the subscription thatcan youonly wantbe cancelled by the Family Member who owns the Apple ID.

      3. Locate the Receipt to cancel?

      Cancel

      Ifa you are trying to cancel, find your receipt:

      Subscription
      1. Search your email inbox for the wordsphrase "“receipt from Apple."”
      Open the receipt and verify the Apple ID used for the purchase.
      Apple receipt showing Apple ID

      Family‑Shared Subscription – If the receipt shows another family member’s Apple ID, that member must cancel the subscription.
      Multiple Apple IDs – Sign in with the Apple ID that appears on the receipt and cancel from the App Store.

      3. Upgrade from Free to PRO

      On the BRMB Maps Website

        Open User Dashboard – click your username → User Dashboard.
        User Dashboard Click the Settings button (top‑right). On the receiptleft forsidebar the subscription,choose checkYour which Apple ID was usedPlan. Click Upgrade to Pro or Change Plan to switch to a different plan.

        Email receipt that shows the Apple ID that was used for a purchase from Apple.Tip: The upgrade takes effect immediately and you’ll be charged for the new billing cycle.

        3. Technical Resources

          Resource Description Web dashboard screenshot Web‑based user dashboard (Settings → Your Plan).    

          4. Quick Reference

          IfPro tip: Keep a familycopy member'of your subscription receipt (email or app‑store screenshot) handy; it’s Apple ID appears on the receipt,quickest ask that family memberway to useidentify thewhich stepsApple ID inor thisGoogle ID articleis to cancelmanaging the subscription. You can’t cancel a family member's subscription.

          If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.

           

          How do I Upgrade from a Free plan to a Pro plan?

          ⚠️ Website: Open the User Dashboard by clicking on your username in the top right corner, then click on the Settings button.
          On the left side, click on Your Plan and then Upgrade to Pro or Change Plan to upgrade to another plan.
          2023-05-30 13_32_29-User Dashboard – BRMB Maps - Opera.png


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