# Managing Your Subscription #### BRMB Maps offers three ways to subscribe to the **PRO** plan:
- **Web** (credit‑card or PayPal) - **iOS App Store** - **Google Play Store**
Below is a step‑by‑step guide for canceling, upgrading, and troubleshooting each platform. Screenshots are linked to help you navigate the UI.
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## 1. Cancel a PRO Subscription
PlatformHow to Cancel
**Website**1. Log in at [https://brmbmaps.com](https://brmbmaps.com/). 2. Click your username in the top‑right corner → **User Dashboard**. 3. Select **Settings > Your Plan**. 4. Click **Cancel Automatic Payment**.
**iOS App Store**1. Open **App Store**. 2. Tap your profile picture in the top‑right. 3. Select **Subscriptions**. 4. Find **BRMB Maps** and tap **Cancel Subscription**.
**Google Play Store**1. Open **Google Play Store**. 2. Tap the profile icon (top‑right). 3. Go to **Payments & subscriptions > Subscriptions**. 4. Select **BRMB Maps** and tap **Cancel Subscription**.
> **Note:** If you subscribed via the web, the cancellation will stop future charges but you can still use the PRO features until the current billing period ends.
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## 2. Resolve Subscription Issues
- **Google Play** – [Fix subscription issues](https://support.google.com/googleplay/answer/9818348) - **Apple iTunes** – [Fix subscription issues](https://support.apple.com/en-ca/HT202039) - **BRMBMaps.com -** Contact support with your email or username for the app.. ---
## 3. Request a Refund
StoreRefund Process
**Apple iTunes Store**[https://support.apple.com/en-ca/HT204084](https://support.apple.com/en-ca/HT204084) – “How do I request a refund for an App Store purchase?”
**Google Play**[https://support.google.com/googleplay/answer/2479637?hl=en&sjid=8517244894522933406-NA](https://support.google.com/googleplay/answer/2479637?hl=en&sjid=8517244894522933406-NA) – “How do I request a refund for a subscription?”
**BRMBMaps.com**Contact support with your email billing statement or PRO purchase history.
> If you’re part of a Family Sharing plan on iOS, the subscription can only be cancelled by the Family Member who owns the Apple ID.
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## 3. Locate the Receipt to Cancel a Subscription
1. Search your email inbox for the phrase **“receipt from Apple.”** 2. Open the receipt and **verify the Apple ID** used for the purchase. ![Apple receipt showing Apple ID](https://support.apple.com/library/content/dam/edam/applecare/images/en_US/appleid/browser-icloud-com-mail-apple-receipt-apple-id-callout.png)
> **Family‑Shared Subscription** – If the receipt shows another family member’s Apple ID, that member must cancel the subscription. > **Multiple Apple IDs** – Sign in with the Apple ID that appears on the receipt and cancel from the App Store.
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## 3. Upgrade from Free to PRO ### On the BRMB Maps Website
1. **Open User Dashboard** – click your username → **User Dashboard**. ![User Dashboard](https://brmb.support/uploads/images/gallery/2023-05/2023-05-30-13-32-29-user-dashboard-brmb-maps-opera.png) 2. Click the **Settings** button (top‑right). 3. On the left sidebar choose **Your Plan**. 4. Click **Upgrade to Pro** or **Change Plan** to switch to a different plan.
> **Tip:** The upgrade takes effect immediately and you’ll be charged for the new billing cycle.
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## 3. Technical Resources
ResourceDescription
![Web dashboard screenshot](https://brmb.support/uploads/images/gallery/2023-05/scaled-1680-/2023-05-30-13-32-29-user-dashboard-brmb-maps-opera.png)Web‑based user dashboard (Settings → Your Plan).
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## 4. Quick Reference
ActionPlatformLink
Cancel PRO (website)Website[https://brmbmaps.com](https://brmbmaps.com/)
Cancel iOS subscriptioniOS App Store[https://support.apple.com/en-ca/HT202039](https://support.apple.com/en-ca/HT202039)
Cancel Google subscriptionGoogle Play[https://support.google.com/googleplay/answer/9818348](https://support.google.com/googleplay/answer/9818348)
Refund (iOS)iTunes[https://support.apple.com/en-ca/HT204084](https://support.apple.com/en-ca/HT204084)
Refund (Google)Google Play[https://support.google.com/googleplay/answer/2479637?hl=en&sjid=8517244894522933406-NA](https://support.google.com/googleplay/answer/2479637?hl=en&sjid=8517244894522933406-NA)
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> **Pro tip:** Keep a copy of your subscription receipt (email or app‑store screenshot) handy; it’s the quickest way to identify which Apple ID or Google ID is managing the subscription.